Cancellation & Refund Policy
Last Updated: May 2026
1. Introduction
At Colina Rojo Travel, we understand that travel plans may change. This Cancellation & Refund Policy explains the conditions under which reservations may be canceled, modified, or refunded.
By making a reservation with Colina Rojo Travel, you acknowledge and agree to the terms outlined in this policy.
2. General Cancellation Policy
Cancellation requests must be submitted in writing via:
- Official communication channels
Cancellation requests are considered valid only after written confirmation from Colina Rojo Travel.
3. Airport Transfer Services
Free Cancellation
Airport transfer reservations may be canceled free of charge up to 24 hours before the scheduled pickup time.
Late Cancellation
Cancellations made less than 24 hours before the scheduled service may be subject to cancellation charges.
No-Show Policy
A reservation will be considered a no-show if:
- The customer does not appear at the agreed meeting point.
- The customer cannot be contacted using the provided contact information.
- The customer leaves the airport or pickup location without informing us.
No-shows are generally non-refundable.
4. Daily Tours
More Than 24 Hours Before Departure
Customers may cancel daily tours and receive a full refund, excluding any non-refundable third-party costs.
Less Than 24 Hours Before Departure
Refund eligibility may vary depending on operational commitments and supplier policies.
Certain tours may become partially refundable or non-refundable.
5. Multi-Day Tours & Vacation Packages
Due to hotel, transportation, guide, and operational commitments:
15 Days or More Before Departure
Eligible for a full refund, excluding non-refundable transaction costs and confirmed supplier fees.
7–14 Days Before Departure
A partial cancellation fee may apply.
Less Than 7 Days Before Departure
Reservations may become partially refundable or non-refundable depending on services already secured.
6. Flight Delays and Airline Changes
For airport transfer services:
- Customers should immediately notify us of flight schedule changes.
- Drivers and operations teams monitor flights whenever possible.
- We will make reasonable efforts to adjust transfer schedules.
However, certain significant schedule changes may require service modifications.
7. Customer-Initiated Changes
Changes requested by customers may include:
- Date changes
- Pickup location changes
- Hotel changes
- Flight information updates
- Passenger number changes
Additional fees may apply depending on availability and operational requirements.
8. Supplier and Third-Party Costs
Certain services involve third-party providers such as:
- Hotels
- Airlines
- Museums
- Ferry companies
- Transportation providers
Refund eligibility may be affected by the policies of these suppliers.
Non-refundable supplier charges may be deducted from refund amounts where applicable.
9. Force Majeure
Colina Rojo Travel shall not be responsible for cancellations, delays, or service disruptions caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Earthquakes
- Floods
- Fires
- Severe weather conditions
- Epidemics
- Pandemics
- Government restrictions
- Political unrest
- Transportation disruptions
Refunds in such situations will be evaluated according to supplier policies and applicable regulations.
10. Refund Processing
Approved refunds are generally processed through the original payment method whenever possible.
Processing times may vary depending on:
- Banking procedures
- International transfers
- Financial institutions
Refund processing may require several business days after approval.
11. Non-Refundable Situations
Refunds may not be available in cases including but not limited to:
- No-shows
- Failure to provide required travel documents
- Customer arriving late
- Voluntary early departure from tours
- Unused services during an active reservation
12. Service Interruptions
If Colina Rojo Travel is unable to provide a confirmed service due to operational reasons, customers may be offered:
- An alternative service
- A rescheduled service
- A partial or full refund, where appropriate
13. Contact Us
For cancellation or refund requests, please contact:
Colina Rojo Travel
Email:
support@colinarojotravel.com
hello@colinarojotravel.com
reservation@colinarojotravel.com
Phone:
+90 535 666 87 91
Address:
Alemdar Mahallesi Çatalçeşme Sokak No:44/B Fatih, Istanbul, Türkiye