Terms & Conditions
Last Updated: May 2026
1. Introduction
Welcome to Colina Rojo Travel.
These Terms & Conditions govern your use of our website and all services provided by Colina Rojo Travel, including airport transfers, private tours, group tours, vacation packages, shore excursions, transportation services, and related travel arrangements.
By accessing our website or booking any service, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our services.
2. Company Information
Colina Rojo Travel is operated by:
Red Transfer Tur Turizm Danışmanlık ve Seyahat Acenteciliği
TÜRSAB License Number: 16602
Address:
Alemdar Mahallesi Çatalçeşme Sokak No:44/B Fatih, Istanbul, Türkiye
Email:
support@colinarojotravel.com
hello@colinarojotravel.com
reservation@colinarojotravel.com
Phone:
+90 535 666 87 91
3. Booking and Reservations
Reservations may be made through:
- Website booking forms
- Telephone
- Online communication channels
A reservation becomes valid only after confirmation by Colina Rojo Travel.
We reserve the right to refuse or cancel any booking when operational, safety, legal, or commercial reasons require it.
4. Customer Responsibilities
Customers are responsible for:
- Providing accurate information
- Supplying correct flight details
- Arriving on time for scheduled services
- Carrying valid travel documents
- Following local laws and regulations
Any costs arising from incorrect information provided by the customer may be the customer’s responsibility.
5. Airport Transfer Services
For airport transfer services:
- Customers must provide accurate flight information.
- Delays caused by incorrect flight details may affect service delivery.
- Reasonable waiting times are included for arriving flights.
- Drivers monitor flights whenever possible.
Vehicle allocation depends on passenger and luggage capacity requirements.
6. Tour Services
Tour itineraries may occasionally be modified due to:
- Weather conditions
- Government restrictions
- Traffic conditions
- Operational requirements
- Force majeure events
Colina Rojo Travel will make reasonable efforts to provide equivalent alternatives when necessary.
7. Prices
All prices displayed are subject to change without prior notice.
Confirmed reservations retain the agreed price unless:
- Customer requests modifications
- Additional services are added
- Government taxes or fees change
Prices are generally displayed in Euro (€) unless otherwise specified.
8. Payment Terms
Payment may be accepted through:
- Bank transfer
- Cash payment where available
Full or partial payment may be required before service confirmation depending on the type of booking.
9. Cancellations and Refunds
Cancellation and refund procedures are governed by our separate Cancellation & Refund Policy.
Customers are encouraged to review that policy before making a reservation.
10. Customer Conduct
We reserve the right to terminate participation in any service without refund if a customer:
- Behaves abusively
- Endangers others
- Damages property
- Violates laws or regulations
- Disrupts operations
11. Limitation of Liability
Colina Rojo Travel acts as a travel service provider and coordinator.
We shall not be held liable for losses, delays, damages, injuries, expenses, or inconveniences resulting from:
- Flight cancellations
- Airline schedule changes
- Traffic conditions
- Weather conditions
- Government actions
- Force majeure events
- Acts of third parties
Our liability is limited to the amount paid for the affected service where permitted by law.
12. Force Majeure
We shall not be liable for failure or delay in performing services due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Earthquakes
- Floods
- Fires
- Epidemics
- Pandemics
- War
- Civil unrest
- Government restrictions
- Transportation disruptions
13. Intellectual Property
All website content including:
- Text
- Images
- Graphics
- Logos
- Designs
- Videos
remains the property of Colina Rojo Travel unless otherwise stated.
Unauthorized use, reproduction, or distribution is prohibited.
14. Website Use
Users agree not to:
- Attempt unauthorized access
- Disrupt website operations
- Upload malicious software
- Use the website for unlawful purposes
We reserve the right to restrict access when necessary.
15. Privacy
The processing of personal data is governed by our:
- Privacy Policy
- Privacy Notice
- Cookie Policy
- Personal Data Protection Notice
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Türkiye.
17. Dispute Resolution
Any dispute arising from the use of our services shall be subject to the jurisdiction of the competent courts and enforcement offices of Istanbul, Türkiye, unless otherwise required by applicable law.
18. Changes to These Terms
Colina Rojo Travel reserves the right to modify these Terms & Conditions at any time.
Updated versions become effective immediately upon publication.
19. Contact Information
Colina Rojo Travel
Email:
support@colinarojotravel.com
hello@colinarojotravel.com
reservation@colinarojotravel.com
Phone:
+90 535 666 87 91
Address:
Alemdar Mahallesi Çatalçeşme Sokak No:44/B Fatih, Istanbul, Türkiye